Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We deliver world wide for $4. Delivery within the Netherlands is $3.

Which payment methods are accepted in the Online Shop?

We accept Visa, Mastercard and Paypal in our online shop.

How long will delivery take?

Shipping can take up to two weeks from the shipping date. That’s because our fairies are located in the Netherlands. Please contact us if you don’t receive your package within two weeks, so we can look for a solution.

Do you offer gift wrapping?

All of our orders are wrapped in a colorful paper bag.

What exactly happens after ordering?

The gnomes get busy finding and cutting the perfect piece of wood for your Fairytale Door and the fairies will be mixing their paints to create the perfect color. When they are ready for me to ship out your door, I will send you a message!

Do you offer custom fairy doors?

Not at the moment. Sorry!

Send us an email

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Zeilmakersstraat 31P, 8601 WT Sneek, The Netherlands